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Exchange & return policy

Policy

Exchange & Return Policy

Check your shoes in front of the delivery person. If something isn't right, tell us right away — we'll sort it out on the spot.

Last updated: October 2026

Important: check before the delivery person leaves

Exchanges and returns are only possible while the delivery person is still with you. Once they leave, we can't accept a size, colour or quality complaint, so please take a minute to check everything first.

  • Check at your doorOpen the box, try the shoes, then pay
  • Wrong size? Exchange itTell us on the spot and we'll send the right size
  • Not happy? Return itGive the parcel back to the delivery person
  • Call us anytimeWe'll help you while the rider waits

How to check your parcel

  1. Open the box in front of the delivery person.
  2. Match the order: model, colour and size on the box and the shoes.
  3. Try them on and walk a few steps to check the fit.
  4. Look closely at the stitching, sole, glue and any marks.
  5. All good? Pay and keep your shoes. Something wrong? Call us right away, before paying.

When we exchange or take a return

  • The size doesn't fit (reported while the delivery person is there)
  • You received a different model, colour or size than you ordered
  • The shoes are damaged or have a manufacturing fault
  • The shoes are unused, clean and in their original box

When we can't

  • The delivery person has already left
  • The shoes have been worn outside, washed or damaged after delivery
  • The box, tags or accessories are missing
  • Products marked "final sale" or bought in a clearance offer

Delivery charges for exchanges and returns

SituationDelivery charge
Wrong product, damaged or faulty (our mistake)Free — we cover it
Size exchange (you'd like a different size)You pay the delivery charge for the new parcel
Return at the door (you don't want the shoes)You pay only the delivery charge: ৳80 inside Dhaka, ৳140 outside Dhaka

If you paid the delivery charge in advance by bKash and return the parcel at the door, the delivery charge is not refunded, because the courier service has already been used.

Refunds

  • Cash on delivery: if you return the parcel at the door, you don't pay for the shoes, so there is nothing to refund.
  • Paid by bKash: if a return is accepted, we refund the product price to the same bKash number within 3–5 working days after the parcel comes back to us.
  • For our mistakes (wrong or faulty product), we refund the delivery charge too.

Common questions

Can I open the parcel before paying?

Yes. Please open it, check the shoes and try them on in front of the delivery person before you pay.

I found a problem after the delivery person left. What now?

We're sorry, but we can't accept exchanges or returns after the delivery person has left. That's why we ask everyone to check the parcel at the door.

How long does a size exchange take?

We send the new size as soon as the first parcel is back with us. It usually arrives in 1–2 days inside Dhaka and 2–4 days outside Dhaka.

Not sure which size to pick?

Check the size chart on the product page, or message us on WhatsApp with your foot length and we'll suggest the right size before you order.

Need help with an order?

Call or message us — especially while the delivery person is with you.

WhatsApp us Call 01731714083